I purchased a refurbed computer from DiscountPC. I am a reseller myself, and have been looking for good Dell computers to be used for customers with specific purposes.
I ordered the unit and in the memo asked when it would be shipped - no answer.
I ordered the unit and paid 2nd day shipping, 3/4 the cost of the computer, but I was in a bind
The company never told me they required a signature, I checked the website again, and sure enough, no mention when you order about a human having to sign for it.
Fedex the carrier called and left a message that it would be delivered between 4-4:30pm on Friday. I had service calls to make, but was home by about 3:30. The note was on the door that Fedex had attempted delivery at 2:30. I was livid. I had quoted a price with Friday delivery to a customer, a good customer, and I had to purchase a computer and install it Friday night.
Fedex said they would be more than happy to refund the difference between ground and 2nd day delivery, but DiscountPC would have to make the request. I contacted customer service and was told, no way.
I contacted them again, and explained it cost them nothing, but would save me considerable money. No answer.
All I can say is that their 100% guaranteed satisfaction is a load of horse manure. I haven't even gotten around to using the computer yet. Frankly with these two reviews, I am almost afraid to
So, I will be looking for another refurbisher/lease take in company to do business with. I don't usually bad mouth people over deliver issues, but helping me out considerably wasn't a priority for them.
Review about: Refurbed Computer.